SM
Sheila M
1 reviews | Active since Mar 2015
16 Sept 2015, 08:36
Poor Service/Billing Error
This e-mail below was sent in October last year regarding a billing error that Vodacom acknowledged via an sms. Nobody has bothered to attend to this and it's now almost a year later.<br> Good Day, <br> <br> This is such disappointing service!! It's **********.<br> <br> I have waited for 3 weeks for feedback as to why we were billed an amount of R16000.00 on the following 3g card number - ***.<br> <br> I was told by Garth that I will be called by Vodacom business direct and nobody has contacted me since.<br> <br> PLEASE ADVISE WHAT IS THE STATUS ON THIS URGENTLY!!<br> <br> Your URGENT assistance is highly appreciate!<br> <br> Thanks<br>
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Vodacom's replyOfficial
16 Sept 2015, 09:31Hello shillzmni,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Vodacom's reply16 Sept 2015, 09:31
Official
Hello shillzmni,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,