Poor Service

Hi. I lodged a complaint on the 10th but still no one has contacted me for a resolution, instead someone called me to offer me more contracts. My request was simple, cancel my *** contract & reimburse me as promised for the time I paid after the cancellation request. Please feel free to trace all my calls using *** number to understand what really transpired. Am so disappointed in Vodacom in not taking some of its customers very serious. This was an urgent request. Please assist. Thanks!