Poor service (***)

I've been trying to make contact with the cancellation department (***). On the 17-09-19 i called was transfered twice and was on hold for 11min had to end the call. I called again today 1st the number rand once and cut then i called again the number was engaged called again and selected opt 2. Was placed on hold and then sm1 answered but didnt talk just kept quiet and cut the call again. I've been with Vodacom for very long time and didnt think that this is the service they provide. The is no option to select to talk to an agent if a person doesnt have the contract number and even customer care is unable to provide the number as i was transfered to customer care to get the contract number but they only deal with prepaid numbers. If this is the service Vodcom provides i think i will when i do finally make contact with the cancellation department look at cancelling my contract and moving to another net work. I feel it would make perfect sense if your in store staff should have access to the system so that they can assist clients instead of been given a number that is either engaged or you hold on for ever.