Poor service

hi xolisa

i have received a call during the day today, and the lady confirmed that i will receive the voucher before end of business today. till now i have not received anything and what you have mentioned on your email below is totally different from what you are saying.

please forward the voucher.

regards

mr matlala show quoted text good morning vodacom

please refer to the below proof that one of your indian lady called at 14h18 to confirm that my voucher will be sent to me yesterday before end of business day.

looking forward to hearing from you.

regards show quoted text morning xoliswa

i just wanted to let you in know that have not yet received nothing from vodacom.

looking forward to hearing from you.

regards

on tue, 10 aug 2021, 18:37 tebogo matlala <***> wrote: hide quoted text hi xolisa

i have received a call during the day today, and the lady confirmed that i will receive the voucher before end of business today. till now i have not received anything and what you have mentioned on your email below is totally different from what you are saying.

please forward the voucher.

regards

mr matlala

on tue, 10 aug 2021, 15:07 *** <***> wrote: dear tebogo

with reference to below we escalated the matter and awaiting feedback on allocation of voucher pin.

kindly note the process is that the voucher will be allocated within 30 days of first successful debit order.

the team will make contact with you and arrange allocation of the voucher pin.

we apologise for the delay in response.

regards, xoliswa matele executive client liaison office ceo?s office cops

-----original message----- from: *** sent: thu aug 5 09:07:43 gmt+0*** to: *** subject: re: ec-17r8-3c8ga0 fw: vodacom customer

dear tebogo

thank you for sending your correspondence through to the ceo office. your service request number is: ec-17r8-3c8ga0 i am the client liaison officer attending to your request and point of contact until resolution..

feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request.

in the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.

regards, xoliswa matele executive client liaison office ceo?s office cops

________________________________ from: tebogo matlala > sent: wednesday, august 4, 2021 5:54 pm to: vodacom customer service; aziz joosub, shameel, vodacom; ***; *** subject: re: vodacom customer care reply - authentication response ***

hi nonhlanhla

you have promised that your superior will contact me within an hour, the hour is not over and as usual more ***** no superior has called me as yet.

is your ceo or executive knows what is going on on the ground, as there is not service from vodacom all.

is really sad, at least, this confirms that my contract is officially terminated.

regards mr matlala

on wed, 04 aug 2021, 17:29 tebogo matlala > wrote: good evening vodacom

unfortunately i have taken this contract with you not elite mobile and i am paying you guys not them.you are the one made the promise to me, i just want my voucher now, i will not wait 7 days. you guys *****, no voucher for me this evening, cancel both contracts and i will take my business elsewhere.

looking forward to hearing from your boss in an hour as you have promised.

regards mr matlala

on wed, 04 aug 2021, 17:11 > wrote:

good day tebogo

thank you for your email.

as per our call conversation on the number *** i have requested a manager to call you.

please note that i did escalate your matter to elite support team with reference number *** yesterday we give them a turn around time of 1 to 7 working days.

elite mobile can be reached on *** (charge call)

here are some of vodacom?s easy-to-use self-service channels available to you:

? my vodacom app

? vodacom portal (www.vodacom.co.za)

? whatsapp tobi ***)

? ussd *135#

regards

nonhlanhla nakeng

customer care

eservice team

are you happy with way i have assisted you today? kindly note that you might get a sms from vodacom asking you to rate this experience.

we would appreciate it if you could provide your feedback.

on 2021/08/04 16:46, tebogo matlala, wrote:

hi vodacom

where is my voucher?

looking forward to hearing from you.

regards

mr matlala

on wed, 04 aug 2021, 08:19 tebogo matlala > wrote:

morning nonhlanhla

any update on this?

looking forward to hearing from you.

regards

mr matlala

on tue, 03 aug 2021, 14:28 > wrote:

good day tebogo

thank you for your email.

as per our call conversation on the number *** i have escalated your query to the back office, once resolved you will be notified.

here are some of vodacom?s easy-to-use self-service channels available to you:

? my vodacom app

? vodacom portal (www.vodacom.co.za)

? whatsapp tobi ***)

? ussd *135#

regards

nonhlanhla nakeng

customer care

eservice team

are you happy with way i have assisted you today? kindly note that you might get a sms from vodacom asking you to rate this experience.

we would appreciate it if you could provide your feedback.

on 2021/08/03 12:36, tebogo matlala, wrote:

id number is ***

my debit date is 1st

my bank is fnb cheque account

looking forward to hearing from you

regards

mr matlala

on tue, 03 aug 2021, 12:29 > wrote:

----- original message -----

from: tebogo matlala

to: ***

sent: tuesday, august 3, 2021 12:23:55 pm gmt+02:00

subject: fwd: voucher

[http://help.vodacom.co.za/downloads/egain/newsletterheader2.jpg]

thank you for your email. your reference number is: 0029yaggfe9x98cw

please note: this is a system-generated email that requires your response in order to be processed. after that, a customer care agent will contact you within 24 hours.

protecting your vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.

please reply to this email with these three bits of personal information:

1. id number or company registration number for corporate accounts 2. debit order date 3. bank name and account type

want to help yourself and skip the call-centre queue? visit the "help me" section of the vodacom website and get help and support online or use one of the recommend frequently asked questions below:

* support information for your device * easy to understand faq's relevant to your query or service * instructional video content

alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the vodacom community.

visit www.vodacom.co.za/help from your pc or cellphone.

thank you, vodacom customer care

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hi everyone

i need someone to contact me immediately to explain to why this voucher was not send to me on the 01 of august, why i had to hassle for something that was due to me. vodacom and elite mobile someone has to take responsibility as i deserve formal apologies and compensation.

looking forward to hearing from you.

regards

on tue, 10 aug 2021, 18:37 tebogo matlala <***> wrote: show quoted text