SD
Shaun D

1 reviews | Active since May 2017

20 Jan 2020, 11:28

Poor service

Visited vodacom Musgrave Centre with the intention of purchasing a product . Arrived at the store without being acknowledged. One of the staff proceeded to serve a customer who arrived after us. We walked out There is no queue system in place. This would help to avoid jumping the queue. Customer service and attention thereto needs to be stepped up.

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2020, 15:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team