Poor service, bad experience from cancelation department.

I called in December to cancel my contract, yet the cancellation was never processed due to so-called “technical issues,” and no one informed me of this. When I called on 3 February, I was told there was no record of my call from 30 December, and that the cancellation would only be processed at the end of February. Today, I called again and was informed that Vodacom can in fact see my call from 30 December, but the cancellation was still never processed. My question is: How is this my fault? I do not work for Vodacom. If your agent failed to process the cancellation, why am I being penalized? If the cancellation should have taken effect in January, why must I now pay until the end of February? I escalated this issue on HelloPeter last week, yet no one from Vodacom contacted me to resolve it. I am constantly the one following up. If I do not receive feedback by the end of tomorrow, I will escalate this matter to the relevant ombudsman. I fulfilled my responsibility by requesting cancellation in December. The failure lies with Vodacom. I should not be billed for February, and I did not request or use any data. This is an internal error. Fix this immediately and update my account accordingly. DO NOT DEBIT MY ACCOUNT AT THE END OF FEBRUARY. Please review my call from December where I clearly requested the cancellation.