Poor service.

We have Vodacom fibre at home. The after sales support is very poor and time consuming. Over the weekend we had no internet. Everyone we spoke to said that they will escalate the matter and that someone will come out today to replace the rooter as this was the problem and that it's included it our contract. following up today, we are informed that no one has been allocated to come out. Once again everyone just wants to escalate the matter. Since fibre was installed we had endless issues. Upload speed at best between 10 -15 and same on download speed; standing a meter away from the rooter one is lucky to have 2 bars of signal strength. Moving 5 meters outside you have no internet signal strength. (However my neighbours signal strength shows full); when there is load shedding we have no internet, we have full solar system installed but still nothing. When this was brought up in our discussions, we are told " We sir that is what it is, you wont get get refund or discount". If you provide a service and charge your customer in full then you need to make sure that you as a service provider have the necessary backup systems in place to insure you provide a full service as what you charge for. even worst when my wife followed up today at pure frustration due to us both working from home at nights especially on month end. she receive the absolute worst service imaginable. she was told to contact Hallo Peter and lay a complaint over her poor service deliver. So here we are. I would not recommend Vodacom fibre to anyone. POOR SIGNAL; POOR AFTERSALES SERVICE; POOR RESPONS TIME AFTER THE FACT. But you have to pay on time and in full every month...