Poor service

Good Day

So far I have e-mailed my query to your CCD department twice and each time I get an email stating that my query has been moved to Tobi. The problem is, I informed them that Tobi is unable to help with my request, but they still don't listen and do it. What type of lazy poor service is this? I am not receiving any service for free, and what I am asking is not complicated.

Please do a search on my personal email address so you can see for yourself and then find out what the reason is that I cannot be helped and constantly referred to a robot that cannot help me as well.