AL
Alida L
1 reviews | Active since Sept 2018
25 Sept 2024, 12:25
POOR service
I am charged for entertainment services, purchased content 2, for the past 3 months. I visited the Vodacom store in Wellington when the extra costs was charged to my account the 1st time. The next month when it happened again I visited the Vodacom store in Paarl Mall. I got a sms to say that the problem was sorted. The next month I was charged R434.88 extra again. I went to the Paarl mall store again. I got a call from Vodacom saying that they will be refunding me R800. Today I got a sms saying the next debit order will be for the amount of R2252.87 on 1/10/1014. Meaning that they charged 434.88 again.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Sept 2024, 08:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Sept 2024, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AL
Alida L's updateReviewer Update
26 Sept 2024, 12:08Good day
I was called last night. The gent that i spoke to could not understand the mathematics behind my complaint.
It is quite simple
As per my invoices due date
* 30/6/2024 amount R1883,95
This is correct as I did prescribe to Spotify
31/7/2024 amount R2065,07
This is incorrect. R181,12 for extra content purchased. I did not purchase anything.
You owe me R181,12
31/8/2024 amount R2177,95
This is incorrect. R294 for extra content purchased that I did not purchase.
You owe me R294
31/9/2024 Amount R2252,87 As per A SMS I received
This is incorrect. R368,92 for extra content purchased that I did not purchase.
You owe me R368,92
It keeps on getting more and more each month!!!!!!!
You owe me R844,04 plus the Spotify amount for End Sept as Spotify was cancelled with effect 28/8/2024 as per the SMS I received.
NEVER take more money off my account that what I signed up for.
Thank you
I was called last night. The gent that i spoke to could not understand the mathematics behind my complaint.
It is quite simple
As per my invoices due date
* 30/6/2024 amount R1883,95
This is correct as I did prescribe to Spotify
31/7/2024 amount R2065,07
This is incorrect. R181,12 for extra content purchased. I did not purchase anything.
You owe me R181,12
31/8/2024 amount R2177,95
This is incorrect. R294 for extra content purchased that I did not purchase.
You owe me R294
31/9/2024 Amount R2252,87 As per A SMS I received
This is incorrect. R368,92 for extra content purchased that I did not purchase.
You owe me R368,92
It keeps on getting more and more each month!!!!!!!
You owe me R844,04 plus the Spotify amount for End Sept as Spotify was cancelled with effect 28/8/2024 as per the SMS I received.
NEVER take more money off my account that what I signed up for.
Thank you
AL
Alida L's update26 Sept 2024, 12:08
Reviewer Update
Good day
I was called last night. The gent that i spoke to could not understand the mathematics behind my complaint.
It is quite simple
As per my invoices due date
* 30/6/2024 amount R1883,95
This is correct as I did prescribe to Spotify
31/7/2024 amount R2065,07
This is incorrect. R181,12 for extra content purchased. I did not purchase anything.
You owe me R181,12
31/8/2024 amount R2177,95
This is incorrect. R294 for extra content purchased that I did not purchase.
You owe me R294
31/9/2024 Amount R2252,87 As per A SMS I received
This is incorrect. R368,92 for extra content purchased that I did not purchase.
You owe me R368,92
It keeps on getting more and more each month!!!!!!!
You owe me R844,04 plus the Spotify amount for End Sept as Spotify was cancelled with effect 28/8/2024 as per the SMS I received.
NEVER take more money off my account that what I signed up for.
Thank you
I was called last night. The gent that i spoke to could not understand the mathematics behind my complaint.
It is quite simple
As per my invoices due date
* 30/6/2024 amount R1883,95
This is correct as I did prescribe to Spotify
31/7/2024 amount R2065,07
This is incorrect. R181,12 for extra content purchased. I did not purchase anything.
You owe me R181,12
31/8/2024 amount R2177,95
This is incorrect. R294 for extra content purchased that I did not purchase.
You owe me R294
31/9/2024 Amount R2252,87 As per A SMS I received
This is incorrect. R368,92 for extra content purchased that I did not purchase.
You owe me R368,92
It keeps on getting more and more each month!!!!!!!
You owe me R844,04 plus the Spotify amount for End Sept as Spotify was cancelled with effect 28/8/2024 as per the SMS I received.
NEVER take more money off my account that what I signed up for.
Thank you