PM
P M
1 reviews | Active since Jan 2022
10 Jan 2022, 19:07
Poor service
Very poor service received from Fibre call center and installation company vuma...been trying since Wednesday to get a technician to complete my installation...everyone escalates but nobody takes ownership to assist me as a client...I haveceven emailed complaints department and no response to my email..I have made in excess of 26 phone calls...team leaders and managers just ignore...Vodacom clearly not interested in service delivery to clients...regret switching from telkom to vodacom
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Vodacom's replyOfficial
11 Jan 2022, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team