Poor service

Since the 23rd of April I had a service call pending for a Fibre line relocation.

It is nearly 60 days after daily follow up calls and promises from vodacom customer care to provide feedback and fiber department.

No one has phoned back or provided feedback. Last week on the 16th I was promised that the service call will be attended to and I will be given feedback with daily feedback by the Supervisor in the Fibre department.

Non of this happened. Whe I followed up yet again the service request was closed and I was adviced that they would need to open a new call.

No one could indicate how long it will take when I asked for someone senior to please contact me I was informed rudly " I work from home" When the matter is escalated to Vodacom customer care they just say "sorry it is not our department and need to contact the Fibre Department" are you not customer care and am I not a customer that has a service problem that you need to deal with?

Please find attached communicate via messenger this is not even all the email and phone call follow ups.

Please can Vodacom respond and resolve this matter Show quoted text