Poor service

I have fibre contract with vodacom since yesterday we dont have internet and communication or notification from vodacom, this morning i did phoned vodacom and i was promised the issue will be sorted out soon, but until now no internet, yesterday and today i didnt work i lost production time and monies, i am confused as what is going on with vodacom doesnt bother to inform his clients about what is going on and when the matter will be sorted out.

Vodacom should at moment there are busy trying to sort issue there must provide us with data in order to be able to work.