DM
Delano M
1 reviews | Active since Mar 2023
23 Mar 2023, 16:51
Poor Service
I went to Vodacom in Tygervally Cape Town on 6 March to enquire if I can upgrade my contract
They told me no I have to wait until the 18th of March to be able to upgrade
I specifically went on the day of the 6th because I had a certain promotion that I wanted from them. The promotion of a tablet with the Samsung S23 upgrade
I went back today ( 23 MARCH ) and they told me I was able to upgrade then already but the person that helped me just didn't do their job
I would have been able to get the upgrade if they did their job.
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Replies (2)
Vodacom's replyOfficial
24 Mar 2023, 07:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2023, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
Delano M's updateReviewer Update
24 Mar 2023, 16:30To whom it may concern,
My name is Delano Marra and I have been a loyal customer of Vodacom for the past four years. I have always been spending R1300 a month on my contract.
I visited your Vodacom Tyger Valley store a week early to upgrade my phone to the Samsung S23 with the promotion of a tablet accompanying it. The Vodacom consultant told me that he can not assist me since I was only due the following week. When I returned for the upgrade, I was then told that the promotion had ended the day I was in the Vodacom shop.
I am extremely unhappy with the service delivery at your Vodacom Tyger Valley store and I am considering canceling my contract and moving to another network. I will also make sure that I refer no family, friends, or business associates to Vodacom because of this matter. What do you suggest I do in this matter, cancel my contract?
I would appreciate a response regarding this matter.
Sincerely,
Delano Marra
My name is Delano Marra and I have been a loyal customer of Vodacom for the past four years. I have always been spending R1300 a month on my contract.
I visited your Vodacom Tyger Valley store a week early to upgrade my phone to the Samsung S23 with the promotion of a tablet accompanying it. The Vodacom consultant told me that he can not assist me since I was only due the following week. When I returned for the upgrade, I was then told that the promotion had ended the day I was in the Vodacom shop.
I am extremely unhappy with the service delivery at your Vodacom Tyger Valley store and I am considering canceling my contract and moving to another network. I will also make sure that I refer no family, friends, or business associates to Vodacom because of this matter. What do you suggest I do in this matter, cancel my contract?
I would appreciate a response regarding this matter.
Sincerely,
Delano Marra
DM
Delano M's update24 Mar 2023, 16:30
Reviewer Update
To whom it may concern,
My name is Delano Marra and I have been a loyal customer of Vodacom for the past four years. I have always been spending R1300 a month on my contract.
I visited your Vodacom Tyger Valley store a week early to upgrade my phone to the Samsung S23 with the promotion of a tablet accompanying it. The Vodacom consultant told me that he can not assist me since I was only due the following week. When I returned for the upgrade, I was then told that the promotion had ended the day I was in the Vodacom shop.
I am extremely unhappy with the service delivery at your Vodacom Tyger Valley store and I am considering canceling my contract and moving to another network. I will also make sure that I refer no family, friends, or business associates to Vodacom because of this matter. What do you suggest I do in this matter, cancel my contract?
I would appreciate a response regarding this matter.
Sincerely,
Delano Marra
My name is Delano Marra and I have been a loyal customer of Vodacom for the past four years. I have always been spending R1300 a month on my contract.
I visited your Vodacom Tyger Valley store a week early to upgrade my phone to the Samsung S23 with the promotion of a tablet accompanying it. The Vodacom consultant told me that he can not assist me since I was only due the following week. When I returned for the upgrade, I was then told that the promotion had ended the day I was in the Vodacom shop.
I am extremely unhappy with the service delivery at your Vodacom Tyger Valley store and I am considering canceling my contract and moving to another network. I will also make sure that I refer no family, friends, or business associates to Vodacom because of this matter. What do you suggest I do in this matter, cancel my contract?
I would appreciate a response regarding this matter.
Sincerely,
Delano Marra