Poor service.

Haibo! I’m @ Vodacom in Matatiele, I’ve been been waiting to get assistance for the past 10-15 minutes. I have to wait for someone to open my profile. Why do I have to wait for a particular person when there are others? The service sucks here, I think the biggest mistake they made is to allow staff to use their cellphone on duty and using free wifi. Now we don't get the service that we should be getting because people are busy on their cellphones. I had to leave the shop because nobody bothers by calling they lady @ the back to open my profile.