Poor service

I have been a client of Vodacom since I had my very first phone. So since grade 10 to now (19 years) first pay as you go and at 21 my first contract phone. I am sad to say that I am letting all my contracts finish and ending my business with Vodacom - I had 4 - just 2 remaining. The service I have been receiving from Vodacom has been shocking. So this was just the icing on my cake.

So to my complaint: I wanted to upgrade the one of the 2 open accounts as my sisters phone broke. I placed a order with Elite Mobile 28 August and waited - after 2 weeks no phone. I get another call from a lady for an upgrade. I say I have upgraded and she said no it was cancelled. Shocked I go though the same process and do the upgrade again. It is now another 2 weeks later and I wanted to follow up on my contract and guess what, your call center say Elite mobile have cancelled that contract as well???? I say no I cancelled the nonsense they added onto my contract without consent. it was a contract thing for an additional R149 a month above my new contract.

How do such a large company out source and then let your customers down?

Very unhappy!! Not that you will respond to this, just one little client with her just under R1000 contract - let her close the account.