Poor Service

Hi I have been using Vodacom from the year 2000 with the number *** and I have been expriencing poor servise till today, I once ported my network to Telkom and FNB and get back to Vodacom with the hope that their service will change.

I am using prepaid and all the time I buy R29 airtime which only last for few seconds and also R12 airtime which I dont access at all, this is so ridiculous because I have 2 sim cards in my phone, the one is Telkom but when I recharge with Telokm I can access my airtime. Also the so called SHAKE UP game it always say I won 250 MB to use but I dont see the megabytes, I am now scared to recharge my vodacom number because I dont see where my airtime and data dissaper to.

Vodacom even does not want to give me a mere airtime advance even though I always recharge with prepaid, so far I spent close to R200 worth of airtime but they cant even give me a R10 advance. I am really scared to continue using this service honestly.

Please Hello Peter help with this issue

Kind regards