BA
Bernard A
1 reviews | Active since Apr 2023
28 Nov 2025, 10:54
Poor service
On the 24th of November 2025 I did an uOn the 27th on a do
On 24th of November 2025 I upgraded to a double deal on line.On the 27th of November 2025 Vodacom phoned me and said that I can upgrade.I informed the gentleman from Vodacom that I did upgrade.He informed me that it was canceled. Why i still don't know.Today on the 28th of November 2025 i am at Cellucity trying to do an upgrade. I have been waiting for an hour for Vodacom to sort this out.This is absolutely poor service.
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Replies (1)
Vodacom's replyOfficial
28 Nov 2025, 18:13 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Nov 2025, 18:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team