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Patrick

1 reviews | Active since May 2022

21 Jun 2023, 21:44

Poor Service

Yesterday the 20th of June I went into Northgate Mall Vodashop to activate an e-Sim on my iPhone 12. I was told the process would take a maximum of 3 hours and I would get 2 mails, the first one with the QR code to scan and a second one with a confirmation code.

By 17:30 yesterday I still had not received the mails and called their Call Centre. All of a sudden the story changed and I was told it would take up to 24 hours to activate the e-sim but the guy said he would escalate the matter but it would only be attended to on the 21st as the escalation team only works till 5pm. The reference number he gave me was ***.

As I write now it’s now over 31 hours later and my matter is still not resolved. I have not received the mails promised and I do not have a working mobile number that people can reach me on. To add insult to injury I travelled out of the country today without any form of communication whatsoever.

Vodacom service really sucks and I don’t think they give a damn, this is not the first time complaining to them without any resolution to my queries and it’s time to tell the world about their non-existent customer service and move on.

0
Replies (3)
Vodacom
Vodacom's reply22 Jun 2023, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Patrick's update22 Jun 2023, 18:32
Reviewer Update
Another wasted day, spent the whole day responding to useless tweets from Vodacom. 52 hours later and they can’t activate an e-sim. I am totally unreachable to my clients etc and obviously they couldn’t care less. This is a ****a shop and not a billion dollar business!!
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Patrick's update23 Jun 2023, 18:15
Reviewer Update
How can you contact me when my line is disabled. If you take time to go through my communication with you via Twitter, I have shared with you an alternative number. 76 hours later and you still cannot activate an e-sim? How do I visit your Northgate Shop when I am out of the country. I am lost for words by your incompetence and lack of customer service.