Poor service

25 April I sent an email requesting immediate cancellation on 2 of my contracts ( ***) as 1 of them had expired by 24 April already and the other 1 I requested for certain changes however after sending the email I received an automated email with reference number *** , then Monday 27 April I received another automated email that my request is being processed by Nomsa Mayeza who was also suppose to call me which didn’t happened, then Tuesday 28 April I received yet another automated email that my query or request, reference nr *** has been closed without any form of communication from Vodacom or Nomsa Mayeza who is / was my case handler. I am just disappointed because I wanted an immediate termination to avoid the contract being extend to the month of May