KM
KAMOHELO M
1 reviews | Active since Jun 2024
21 Jun 2024, 15:38
Poor service at Vodacom, system always down
I tried applying for a new device, despite having received a bad service from Vodacom. I’ve been to your Greenstone branch and unfortunately your system is always down. I will not recommend anyone to use your services, I am switching off to another service provider!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jun 2024, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jun 2024, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KM
KAMOHELO M's updateReviewer Update
26 Jun 2024, 11:35 I'm extremely frustrated because my credit score has been ruined. Upon visiting your Greenstone branch and speaking to one of your representatives even over the phone, I was shocked to learn that I have to wait 3 months for Transunion to update my profile. Thanks to Vodacom, my credit score has been negatively affected. This issue needs urgent attention and resolution. I can't be sending emails and complaints with a solution of waiting for 3 more months yet it's not my fault!!!!!!!
KM
KAMOHELO M's update26 Jun 2024, 11:35
Reviewer Update
I'm extremely frustrated because my credit score has been ruined. Upon visiting your Greenstone branch and speaking to one of your representatives even over the phone, I was shocked to learn that I have to wait 3 months for Transunion to update my profile. Thanks to Vodacom, my credit score has been negatively affected. This issue needs urgent attention and resolution. I can't be sending emails and complaints with a solution of waiting for 3 more months yet it's not my fault!!!!!!!