LN
Laurette N

1 reviews | Active since Feb 2015

15 Sept 2015, 12:09

Poor Service at Vodacom supplier - Cellucity

<br> I just handed in my iPhone 6 at the Pavilion store for repairs as I have been experiencing some problems with it. The upgrade on my contract was done on 08 August 2015.<br> <br> The service at this store is shocking to say the least, notwithstanding the fact that these stores do not provide a loan phone for business clients like myself. What kind of operation are you running because you do not cater for the needs of your clients, especially during situations like these.<br> <br> What's more is that your staff are exceptionally not forthcoming , they have no clue on how to deal with customer queries, and have no interest in ensuring that customers are properly helped and satisfied with the service and assistance they receive.<br> <br> I have done 3 upgrades at this store since 2013 & I have recommended a few people to this store simply because of the good service provided by Arushan. Rest assured I will not be coming back to this store for another contract or upgrade. You have no respect, no care nor do you have consideration for your customers.<br>

0
Replies (1)
Vodacom
Vodacom's reply15 Sept 2015, 13:47
Official
Hello Lynn Naidu,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team