Poor service at Vodacom Southern Centrum

We went to Vodacom Southern Centrum in Fichardtpark Bloemfontein for a sim swap. There were only two people helping the customers. It was Sunday and that is fine. When we arrive the one person was busy with an upgrade and the second person was also busy. The one doing the update, Dennis du Toit was the whole time busy making yokes and talking private stuff. There were 2 people in front of me waiting to be helped. Later the one gentleman leave because he was tired of waiting. The other person finished and help the other gentleman in front of us. Dennis was still loudly busy with the Venter family, laughing and taking photos with the new phone. Then Dennis come and help the lady behind us in the row, selling data to her without asking what we need. After about an hour the second person help us and Dennis was still busy with the Venter family.

That is very poor service and Dennis told me he help the people who want to buy data, without even asked us what we need.

I ask his name and he told me he is the assistant manager. I am sorry but you can't spend more than an hour with one client if there is 5-7 people waiting for service.