Poor service at Vodacom shops

I went to Vodacom Sunninhill to sign a new contract. The agent there took my current phone to obtain information and since then the cell is locked out. He could not reinstate Gmail. He then sent me to the Vodacom shop in Woodmead. They tried for over 3 hours but could not reinstate the service. I am now with an unaccessible phone, without any contacts and none of the information stored in the phone is available. I moved the application from Sunninhill to Norwood, as I do not want the previous to benefit from any commission due to their careless treatment and the damage suffered by me. They also told me that they have a grey S9+ in stock, a blatant lie to get me to sign with them. All together I spent some 5 hours trying to sort out the problem they created, till now to no avail. Before going to the press I need the following answers: 1. I will leave my cell with Vodacom Norwood to send to your repair shop in Sandton: I do not intend to pay for the repair, as the Sunninghill shop should be charged 2. What action will be taken against the poor quality of service at the S shop? 3. I also phoned your customer care line 082111 on 23 Nov at 18h28 and no success either. They gave a contact number to call that does not operate either.

As I do not have a contactable phone now, any call needs to be to my wife's cell: ********** 488, or by email to: **********

I expect an answer as I do not want to start sending letters to the press: not good for Vodacom's image and a further waste of my time.

Leonardo Kleiman