POOR SERVICE AT VODACOM ONLINE

GOOD DAY MY HUSBAND APP**** WITH VODACOM ONLINE FOR 2 DEVICES SAMSUNG A21S FOR MY SONS BIRTHDAY ON THE 24 JUNE 2021. tHEY DEAL WITH RAM DELIVERIES. ON THE 21 JUNE MY HUSBAND WAS CONTACTED BY RAM, HE WAS TRANSFERRED TO ANOTHER DEPARTMENT SO WE NEEDED TO UPDATE THE NEW DELIVERY ADDRESS. iT WAS DONE THE SAME DAY, RAM SAID THEY WILL DELIVER THE 22/6/2021. NOTHING HAPPENE I PHONED BACK ON THE 23 JUNE 2021 AFTER SPOKEN TO A LINDI, AMALIA, PHYLISIA, PRICILLA, CHAD, LINETTE, CELESTE, GUGULETO AND SOBILIA, WHO SAID THE PACKAGE IS BACK AT VODACOM WAREHOUSE, THEY WILL INSTRUCT ANOTHER DELIVERY. ON 30 JUNE THEY SAID THE ORDER HAS GONE THREW DELIVERY WILL BE 2/7/201 LATEST 3/7/2021/ TOADY 6/7/201 I PHONED IN, ONLY TO FIND THEY MUST CHECK IF THE ORDER WAS SEND BACK. EACH CONSULTANT CAME WITH A DIFFERENT STORY. I INSISTED TO SPEAK TO A SUPERVISOR, THEY WOULD NOT ALLOW ME THEY WILL PHONE ME BACK. TODAY I PHONED AGAIN AND INSISTED TO SPEAK TO A SUPERVICOR WHEREBY SAMLILIA CONTACTED ME BACK AND INSURED SHE WILL SORT IT OUT AND GET BACK TO ME. AFTER NONE PHONECALLS FROM 21/6/2021 UP TO TODAY I WAS PHONED TWICE TO KEEP ME POSTED BY VODACOM. IT WAS A BAD EXPERIENCE, AND IS STILL BECAUSE ORDER IS STILL NOT DELIVERED. PLEASE DONT MAKE THE SAME MISTAKE GIVE THE ADDRESS UP WHERE YOU KNOW YO WILL BE BECAUSE EVEN IF YOU CHANGE THE ADDRESS YOU WILL EXPERIENCE THIS FRUSTRATION. VODACOM NEVER DISAPPOINTED US BEFORE, BUT SINCE 21/6/2021-6/7 2021 IT WAS A FRUSTRATING NIGHTMARE