Poor service at Vodacom Contact Center

Item: Vodacom
Rating: 1
Author: Matlou S

I received a raw deal. Instead of being helped I was asked a lot of questions related to the industry and later told I have failed to answer. How can I fail to answer questions about my cellphone number, email address and how I receive my statements. I am actually thinking of moving to another service provider.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

08 Sept 2023, 12:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Sept 2023, 12:04

Official