Poor service at Vodacom - AGAIN

I sent my tab in to be repaired and clearly asked the consultant to let me know what the excess would be before the device was repaired. The last correspondence I received from Vodacom regarding the device was an sms on 17 November which noted that the device was received. I was not contacted & told what the cost of the repair would be, nor was I contacted to be told that the device was ready for collection.<br> <br> Only when I contacted the store to enquire whether I would be paying an excess, was I told that the device was ready for collection. <br> <br> I then went to the Blue Route branch (6:10pm 3/12/15) to collect the device and asked why I wasn't told how much the excess would be or that my device was ready for collection and my comments were literally brushed off! saying that \this person who calls customers when devices are ready is very diligent and would have let me know. Am I sure I didn't receive communication to this effect?"<br> <br> His attitude F***ing SUCKS! I am NOT happy with this service & would NOT recommend Vodacom to anyone. I will NOT be renewinn my contracts and will be moving to another network as soon as I can figure out who the new best service provider is!<br> <br> Goodbye Vodacom"""