LO
LUZET O

1 reviews | Active since Mar 2011

01 Mar 2023, 14:10

Poor service at vodacom

Good day. This is very frustrating. I have cancelled this contract with me x3 times now...and still i am being billed monthly.

*** is a data****le which has not been used for 6 months because we got uncapped fibre.

The last time i cancelled it was on 01/02/23 i even asked for confirmation letter from yous to confirm the cancellation....which i received

But still this month i was billed for the ****le.

I have on the same date cancelled insurance for *** *** ***

And guess what... i am also still billed for that too

What is the use of phoning the callcentre What is the use of emailing customerservice

This is very frustrating and poor service. You are *****ing my money #vodacomsucks #vodacompoorservice

Pls sort this issue out asap

0
Replies (2)
LO
LUZET O's update01 Mar 2023, 14:26
Reviewer Update
i need vodacom to contact me asap so that we can get this issue resolved
my contact acc nr I083415
Vodacom
Vodacom's reply02 Mar 2023, 08:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team