Poor Service at Vodacom

What a poor service from Vodacom, I did an airtime advance for R15 and R10 eas credited. I called the customer care and they referred me to Tobi. The prompt that they send is the same as I can do it myself on the self service. I wanna talk to someone so that I can explain what's happening. It's really frustrating. I wanna make serious calls but now they are failing me with their system. Talking to the robot it's unacceptable.