JM
Jane M
1 reviews | Active since Oct 2019
10 Dec 2019, 11:46
Poor service at vodacom
I wrote my review and they responded saying we will find one consultant to call you so even today they haven't called me about my complaint. My question is really am l going to pay that 24 months contract until they day they decide they are satisfied with my money? I got an email which shows that expiry date to pay is February 2021 on one simcard which I signed up the contract on July 2018 so am still shocked on how vodacom treat my contract n I was not even given a reason why they extended my contract dates.
To hello Peter team may you please help on this issue with vodacom people because it does not give me peace.
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Replies (2)JM
Jane M's updateReviewer Update
10 Dec 2019, 11:52On their system they tell me about a Hisense phone which I never received. Vodacom is tempering with our contracts when they are bored. The are lots n lots of edition on my contract and since February I enquired about this problem but it seems there's nothing to be done. I feel helpless because I wrote on hello Peter they did not even bother to fix my problem. No consultant called as they promised. I regret for choosing vodacom as my network provider.
JM
Jane M's update10 Dec 2019, 11:52
Reviewer Update
On their system they tell me about a Hisense phone which I never received. Vodacom is tempering with our contracts when they are bored. The are lots n lots of edition on my contract and since February I enquired about this problem but it seems there's nothing to be done. I feel helpless because I wrote on hello Peter they did not even bother to fix my problem. No consultant called as they promised. I regret for choosing vodacom as my network provider.
Vodacom's replyOfficial
10 Dec 2019, 14:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team