Poor service at Vodacom

I have been trying to Port my number out of Telkom to Vodacom for over three weeks now.

I was initially assisted by a consultant who was not fami**** with porting out, and she had to redo the entire process twice because she was not sure what to do/used the wrong system.

I am not given feedback unless I have to call or go to the store.

The store manager has taken over the matter and has escalated it, however on the days she is off when I ask for feedback I am told I cannot be assisted as the manager is the one that has escalated the issue, meaning if she is not at work no one will look into my issue.

I was told to email Vodacom's customer care so that "maybe" my issue will be resolved as a matter of urgency. I have emailed the Vodacom customer care on 10 June 2019, and to date no one has given me a response.