MT
Muneiwa T
1 reviews | Active since Jul 2017
01 Jun 2019, 05:47
Poor Service at Vodacom
I have cancelled my vodacom contract, but I am still being billed. The call centre agent assured me that my contract has been cancelled. I even called the insurance department to cancel my insurance contract and I was told that my insurance contract has also been cancelled. To my surprise I am still being debited.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Jun 2019, 11:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2019, 11:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Jun 2019, 13:48Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 or *** [free from Vodacom numbers].
RegardsConsumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 or *** [free from Vodacom numbers].
RegardsConsumer Website Team
Vodacom's reply20 Jun 2019, 13:48
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 or *** [free from Vodacom numbers].
RegardsConsumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 or *** [free from Vodacom numbers].
RegardsConsumer Website Team