Poor service at Vodacom

I recently purchased a phone X from Vodacom Brooklyn. After 2 weeks the phones touch pad became fauly casing my phone to block as a result of the phone (doing its own thing) submitting incorrect login details.

Brooklyn store took forever to recognise the problem and made me wait for over 10 mins to book the phone in which i didnt do as I could no longer wait. This even caused me to miss my appointment. Thye did not even offer a loan phone.

I eventually handed it in to the branch at Reds Mall. whi also did not have aloan phone handy.

As the phone is still relatively new I now suffer the inconvenience of not having a phone for "up to 3 weeks" .

As a long standing customer of Vodacom I expected better. It is so difficult to get to speak or write to their customer services dept.

Regards Preeyalata Soma