1 reviews | Active since Aug 2016
POOR Service at Vodacom!!!!
<p>I have a situation with Vodacom. I upgrade from a S4 Mini to A3 in July 2016. There was a problem on the whatsupp audio's received and the screen went black and freeze and I took it back within the 7 days. A month later they returned the phone and said they can't assist me as there is a third party involved (whatsupp). I request a new phone as this was done within the 7 days to their terms and conditions but they reply that during their test the phone did not go blank and that they can't give me a new phone. Now I am paying for the new phone with the default and they just sit back and say "sorry"! THIS IS UNACCEPTABLE!!!! How can they make you pay for something that has a default on and not want to replace the defaul phone!!!!!!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you very much!
Thank you very much!
Dear Client
The Vodacom Repairs Escalation Desk confirmed the following:
The client's device was tested for freezing and screen going blank and there was no fault found during the testing. In terms of third party applications , Vodacom cannot take accountability if the service does not work on the device. We are mainly concerned about the normal functionalities on a device when assessing it.
The OBF(out of box failure) has been rejected as no fault was found with the handset. An Out Of Box Failure (OBF) is defined as a new handset that is faulty when first activated.The manufacturers require certain "OBF (out of box failure)" criteria to be met before a handset will be exchanged.
You may contact Vodacare Head Office on ********** (free from any Vodacom cell phone) or email the Escalation desk on Kind regards
Vodacom Consumer Website Team
Dear Client
The Vodacom Repairs Escalation Desk confirmed the following:
The client's device was tested for freezing and screen going blank and there was no fault found during the testing. In terms of third party applications , Vodacom cannot take accountability if the service does not work on the device. We are mainly concerned about the normal functionalities on a device when assessing it.
The OBF(out of box failure) has been rejected as no fault was found with the handset. An Out Of Box Failure (OBF) is defined as a new handset that is faulty when first activated.The manufacturers require certain "OBF (out of box failure)" criteria to be met before a handset will be exchanged.
You may contact Vodacare Head Office on ********** (free from any Vodacom cell phone) or email the Escalation desk on Kind regards
Vodacom Consumer Website Team