RM
Refiloe M
1 reviews | Active since Feb 2021
20 Sept 2022, 13:26
Poor Service at its best!!
ROC228528 SR#*** Seven months later, Vodacom still charges for the router that is in their possession. this was returned, they refunded me in July 2022 and then continues to bill me for this number *** to date.
They will waste your time, sending you from pillar to post and blame this or that department. They will all promise to resolve your issue and lie about timelines and then continue to mess you up!! Anyone who wants to buy anything from Vodacom, especially over the phone, please think twice!! They are ******** of a note!!
I am deflated, exhausted, disgusted by Vodacom's mediocre service, their unprofessionalism and incompetency to mention the least.
I regret and curse the day I moved from MTN to Vodacom!!
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Replies (1)Vodacom's replyOfficial
20 Sept 2022, 13:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2022, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
