Poor Service At it's best level

<p>On the 20th of June 2017 I took up a contract with Vodacom and the headset was delivered to me on the 22nd June 2017.</p> <p>Vodacom 2 weeks to activate the line so I could not use the headset for that period. I contacted Vodacom and was given the run around as the consultants did not know which department is responsible for activating the line.</p> <p>Vodacom was supposed to debit connection fee within 48hours, however they did not do so. I only received an sms advising of the account being handed over to the legal department for collection within 30 days of taking the account.</p> <p>I contacted Vodacom on the 20/072017 (16:54pm) spoke to Lwazi Siyaphi whom advised that he has noted that they did not activate the debit order and he will proceed to attend to the activation. The following day he contact me to confirm that the debit order is active, however the 1st debit order will on the 25th of August as they needed 5 days to load for July.</p> <p> </p> <p>Vodacom proceeded to suspend the line without any consultant being in contact with me. I contacted Vodacom and they advised of an outstading pro-rata fee. I proceeded to pay same on 04/08/2017 however the line was only ativated on the 07/08/2017 after numerous phone calls to Vodacom.</p> <p> </p> <p>On the 07/08/2017 I spoke to Casy Charlie and she advised that she will log a query (Ref No: 1- ********** ********** ) as she can see that I am charged double - On the same she called me that the matter has been resolved and the debit order has been activated, however their contact centre advised that the debit order is not active.</p> <p> </p> <p>Today I received an invoice of R 714. 70 which is incorrect as the payment made on the 04/08/2017 was not taking into consideration and the credit note for the double charge was no taken into consideration as well.</p> <p> </p> <p>Vodacom failed to activate the debit order in time and they blame me advising of returned debit order which they can provide proof off.</p> <p> </p> <p>I have always though they are best network, but after this experince I can 100% confirm that all cell phone & network provide are the same and their quality of service will leave a poor taste in your mouth.</p> <p> </p> <p>I have deceided to seek legal action to get the matter resolve as i am not willing to pay for services not rendered as promised.</p> <p> </p> <p>Stay away from Vodacom - Just some free advice - Stay away from Vodacom.</p> <p> </p> <p>Thato Lemao.</p> <p> </p>