POOR SERVICE AT IS BEST.THEY WANT TO MAKE USE OF TECHNOLOGY BUT I DONT THINK IT WORKS FOR THEM OR CUSTOMERS

My phone number could not receive any calls since from last week 07 July 25.When I phoned the number an unknown male.then i checked my messages and saw that there was a sim swap done on the 7th without my consent.All my accounts is linked to this number.Was looking for customer care number to speak to a consultant on google but could not find any must speak to Tobi a machine that could even assist me.Just how is it possible that a big company like Vodacom does not have a customer care line where you can speak to a consultant and I phoned them from yesterday and still busy online and must repeat myself every time once done they disconnect me then i must phone again.Cant even phone from a landline very poor service.Whats the point of customer care if they dont even help and now must I specially take a day off at work too sort this out.When I try to phone from my number it gives error it says service not registered to a network but my whatsapp is working but I am really stressed cause my bank and work and all other accounts is linked to this number,and the worst part is cant get hold of someone who I can speak too.Very, Very, disappointing