TM
Tahirah M
1 reviews | Active since Jul 2012
10 Dec 2024, 11:17
Poor service at call centre
I cannot receive OTPs for the past 2 weeks, I've been calling vodacom and the agents will not escalate the matter further, spoke to Winnie who referred me to the porting department the agent at porting department refused to log a query.
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Vodacom's replyOfficial
10 Dec 2024, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2024, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team