Poor service as well as repairs not done

Yesterday I visited the Vodacom shop in Woodlands to pick up my phone which had returned from repairs. Since I had sent it in for repairs I had actually bought a cheap R 1 000 Samsung which has been working perfectly and have been avoiding the woodlands branch for where my phone has been for the past 6 months due to the poor service.

My phone was originally sent in due a faulty battery that wasn't holding it's charge.

Upon arrival I was redirected to 2 different people and eventually upon the third time lucky I was helped. The gentleman first informed me that although I had received an sms confirming my phone had arrived at their branch 6 months ago, my phone in fact was not there and was still in Potchefstroom.

After about 45 minutes the gentleman phoned the Potchefstroom store and realised that my phone was in fact in their store room waiting to be collected.

I returned home although disappointed once again with the poor service excited to begin using my smart phone with restored fully functioning battery. Except its been on charge since 18:30 yesterday and is only 37% battery... and has been untouched and unused.... Remind me again why I'm with Vodacom.