Poor service and Zero communication

Took my phone for repairs to Vodacom Westonaria on the 27 May 2020 today is the 12 August 2020 i have not received communication from them as to what is happening or when i can come and collect my phone. This is a contract phone that i am paying for but is unable to use. I have tried calling them and it seems like my number has been blocked. I even went to the branch twice to go and see what is happening but the 1st time it was not fixed as well as the second but no one once picked up the phone to let me know. I am extremely unhappy with this kind of service and i urgently need my phone since i am paying for it. in my opinion Vodacom Westonaria should close their doors if this is the kind of service they giving their clients.