Poor service and wrongfully billed

After 3 months of this happening to me, writing complaints to your company, still no feedback or even as little as a response from your side. It leaves me with no other option than taking it to other platforms, which I hope might get some of your attention or action from your side. This is now month 3 that you just cut my lines and when I call the call centre I need to hear I have made a short payment on my account??? Now how in the world is it possible for me to make a short payment if I paid the amount that YOUR collections department gave me to activate my lines, and then 14 days later you just simply cut my lines with no communication, nothing??? And to top it all you then charge me a re connection fee because YOUR collection agent gave me the incorrect amount due? I get quoted the wrong amount by the agents, my services gets suspended, I get charged a re-connection fee, wait 48 hours for my lines to be up and running again, have to phone your call center AGAIN, only to hear the system "for some reason" as quoted what the agent said, did not update and my payment has not been allocated, and this for a so called short payment of R120?????

I would understand if this happened once, but 3 months in a row???? I have spent more time on the line with your agents being transferred from one to the other, and not even one could assist me properly? I am expecting feedback on this matter and complaint and an explanation of why you are allowing your call centre agents to give wrong information to a customer and then you penalize the customer? For R120????? And when I called your collections department and asked what the R120 short payment was for, I was told "I am not sure mam?????