Poor service and unresolved queries acc ***-3

<p>When I received my first cellphone from Vodacom in the early 1990's, I could not imagine in my wildest dreams that I would have to use social media to try and get a complaint resolved</p> <p>I upgraded online in December 2016 and on the 3rd of January 2017 received my new phone. I have been trying since monday 06 February 2017 to get my account sorted out and also to get my invoice for Feruary. On the 6th and 7th I have spent more than 4 hours on the phone and were literally transferred to each department ii Vodacom by their call centre. Each time I received a different story but not one person that I spoke to new how to get the issues resolved</p> <p>Since I were not prepared to waste so much time on the cellphone, I started sending e-mails to the call centre highlighting that the issues have still not been resolved.</p> <p>Since the 6th I received 11 sms's that the issue have been resolved and that the issue have been send to the back office, support specialist, CIC Division, Management .......</p> <p>Vodacom seem to be unable or unwilling to get this sorted out, and on top of that have also been ignoring the issue that they which I reported the same time that they are charging me double my line subscription as well as the subscription for the previous package .</p> <p>For a big organisation like Vodacom your service is really pathetic. If this is your way of telling me that your are no longer interested in doing business with me, please let me know that I can approach another service provider to help me</p> <p> </p>