Poor Service and Unresolved Contract Dispute with Vodacom

I writing to share my ongoing frustration with Vodacom and its subcontractor, Elite Mobile. On 20 September 2022, I agreed to a contract under the impression that I was dealing directly with Vodacom, only to find out later that Elite Mobile was involved. The contract terms we agreed upon were not app**** from the very first invoice.

Since then, I have been disputing the contract and requesting that the call recordings be reviewed to verify what was promised. Unfortunately, each time I mention the recordings, Vodacom marks the issue as "resolved" without addressing the core problem.

I have continued to make payments over and above on the original agreement to avoid unnecessary cancellation of services, however, because I have not paid the full invoice amount, my credit score has now been negatively impacted. Despite countless attempts to resolve this, Vodacom has shown no real effort to assist, even after I informed them that I am considering legal action and termination of the contract.

I am extremely disappointed with the poor service and lack of follow-through. To this day, no one has addressed my concerns meaningfully. I hope Vodacom takes this matter seriously before I am forced to escalate this further.