Poor service and unreliable staff

Good day,

I would like to express my deepest aggravation and irritation about my brother's Vodacom account that we are failing since June 2020 to cancel.

My brother (Stephan Cilliers) lives in Auckland, New Zealand for almost a year now, but he has granted me "Power of Attorney" to close down his Vodacom account. With much trouble we "successfully" (According to Vodacom) Have closed down the account in June 2020... but now he is still receiving invoices for the account!!! We have contacted Vodacom in July 2020 and action-ed it again to be cancelled. We contacted Vodacom this morning (2020/08/11) and now apparently the account is arrears because of non-payment and they cannot cancel it anymore. ***!!!!!

The account was already paid in June 2020 and cancelled. Why is he being billed and why is Vodacom not cancelling the damn account?!?! Can someone please give me a senior contact person's number or email address so that we can launch this campaign on a more serious level.

Vodacom can also not supply me with any reference... But they can definitely see the cancellation requests... :-(

Regards,

Pierre Cilliers