Poor Service and Unreliable

My Vodacom Fibre has been down since the 15th of September 2023 . I’ve been calling them everyday since and still no internet. They keep saying the issue has escalated and that someone will be in contact with me but no one has called me since. I have spoken to Aviwe, Nosihle and many more who all tell me my issue has been escalated and promise to call me back but nothing happens.

My ticket number is: SR***