Poor service, and unjust default listing on ITC

<p>In may I ap**** for a secondary contract, the pro rata amount was given and due to be paid on the 22nd of may, this did not line up with my salary date and I made the provision with vodacom to change the date, on the 25th , on the 25th the debit did not go through I made the call got the banking details and the payment was done 5minutes later, the consultants adviced it was an error on their side, I then quiried the debit order failure penalty and the consultants gave me the surety it will be amended as the consultant failed to change the date to the 25th resulting in the debit carreing on the wrong date, now I have a default itc listing indicating im in arrears, the past 2 days i have been fighting with the call centre staff and no one is of any assistance, Deslin was due to get back to me but did not, I have spoken to 3 call centre agents all 3 of them failed to make any notes on the records and i was forced to repeat the same story, and they could not direct my call to someone willing to assist with amending my itc profile</p> <p> </p> <p>I can no longer afford to waist any time on the incompetency of the call centre staff, i expect a resolution a formal apology a credit to my account of the R100 penalty changed incorrectly , and most inmportently a clear itc record,</p> <p> </p> <p>i made variouse calls posibly 20 since may untill now to resolve it please review all calls recieved from my direct cellphone number </p>