Poor service and unhelpful
<p>I upgraded my contract, after going to their red package i cannot buy data, cannot view my profile, basically i can only call. After contacting customer care for 3 days and spending hours on the phone i was told there is a problem with my account migration but they dont know how to fix it. I was a vodacom supporter until now...paying alot of money to be on hold for hours with no success... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still waiting.... And still no change! It is pathetic how you must fight and waste your own time to get something that you pay for! Vodacom has failed me as a loyal customer! Dont think i will renew my contract next time!
Still waiting.... And still no change! It is pathetic how you must fight and waste your own time to get something that you pay for! Vodacom has failed me as a loyal customer! Dont think i will renew my contract next time!