Poor service and unfair customer treatment

<p>I had a contract with vodacom which I used for data, few weeks ago i discovered that my contract was upgraded **********ly as my statement of account jumped from R109.00 pm to R1,300.00</p> <p>I contacted Vodacom on 15/09/2016 and I was advised to do an affidavit at the Police station and email it to ********** with case number 1- ********** 0165. All this was done and I was told it will take 5-7 days, after a wait for response I contacted Vodacom and I was told the case was cancelled and I was once again advised to email the same documents and I did that on 11/10/2016 and to date I still received no response till the 12/10/2016 when I received a statement of account/Letter from collections demanding payment and I responded to the letter of demand with the same email and affidavit sent on previous occassions and to date still no response.</p> <p>I am really worried for my name and I cannot be liable for an account i didn't upgrade and let alone have not received the handset, etc.</p> <p> </p> <p>The contract number is ********** 0-3</p> <p>Cell number ********** </p> <p> </p> <p>I badly need this matter to be resolved asap!</p> <p> </p> <p>Regards,</p> <p>Tshepo</p> <p> ********** </p>