kM
kesevan M

1 reviews | Active since Dec 2011

11 Jan 2023, 08:11

Poor Service and ********* behaviour

I have learned first hand that vodacom has grown so much that their customer service has slipped. I spend around 3*** a month a month, but the service I receive is worse than that of a prepaid customer. Always have to jump through hoops to get something sorted. What has happen to this company? Why are thy gone so poor.

They sold me a fibre line on promise that the existing LTE contract I had would be cancelled. I called to follow up that this was done once the fibre was active,now suddenly nobody knows anything about this. I spoke to fibre department,I spoke to LTE department,I spoke to after sales department and yet nobody seems to help.I even requested that the sales call be pulled and I be transferred to a manager twice,yet my request was not adhered to.. I reached out to the twitter page,I emailed their customer care and not so much as a phone call. I will punish this company by cancelling each contract when they due for upgrade. The ones that I can pay up,I will now . No longer will I be a cash *** for poor service. Pathetic business ethic! My next stop is inbox shameel Joosab in his linked in page to tell him directly how this business has slipped and a complaint to NCC. I am done trying to follow up on something simple,you either want my money or not.

0
Replies (3)
Vodacom
Vodacom's reply11 Jan 2023, 08:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
kM
kesevan M's update11 Jan 2023, 14:31
Reviewer Update
Hi its great that it is in their hands, 3 business days now with no feedback. The irony is i just got a call from vodacom now to sell me fibre,when I already have Fibre and you guys messed this up. This is a joke man. It is not difficult to pull the sales call and do what you said you would do! 3 days to do what?? I am convinced you guys are running a circus there,your service is now worse than eskom,congratulations!
kM
kesevan M's update23 Jan 2023, 16:55
Reviewer Update
Hi like i said you guys are useless at doing doing your job. To date not sorted out. You are now forcing me to approach the NCC and when I do you will start to witness my contracts being paid up and cancelled. You unfortunately not raking this seriously so punishment will now have to be handed out.