1 reviews | Active since Dec 2011
Poor Service and ********* behaviour
I have learned first hand that vodacom has grown so much that their customer service has slipped. I spend around 3*** a month a month, but the service I receive is worse than that of a prepaid customer. Always have to jump through hoops to get something sorted. What has happen to this company? Why are thy gone so poor.
They sold me a fibre line on promise that the existing LTE contract I had would be cancelled. I called to follow up that this was done once the fibre was active,now suddenly nobody knows anything about this. I spoke to fibre department,I spoke to LTE department,I spoke to after sales department and yet nobody seems to help.I even requested that the sales call be pulled and I be transferred to a manager twice,yet my request was not adhered to.. I reached out to the twitter page,I emailed their customer care and not so much as a phone call. I will punish this company by cancelling each contract when they due for upgrade. The ones that I can pay up,I will now . No longer will I be a cash *** for poor service. Pathetic business ethic! My next stop is inbox shameel Joosab in his linked in page to tell him directly how this business has slipped and a complaint to NCC. I am done trying to follow up on something simple,you either want my money or not.
