Poor service and understanding the problem.

Hi

Am very disappointed about the service am getting from subscriber collection department . I have been charged fail debt order fees , when am cash paying customer over three years now . What I have learnt that your customer care have made a mistake in January 2018 . They even got wrong banking details . Now am owing you ,money when I should have credit on my account .

End Feb credit was -576 End March credit – 1300.00

So where is all credit gone , I understand it was covering my billing . but your charged me R885.89 Extra .

Regards

MR P Pillay

From: ********** ********** Sent: 16 May 2018 12:59 PM To: ********** Subject: resubmission dispute ***~U6WR

Dear P Pillay We acknowledge receipt of your query As per our telephonic interaction on cell phone number ********** 862. The debit orders were resubmissions processed by our collections department. In most cases a message by means of sms or Interactive voice response is sent to customers and customers respond by keying in on keypad to accept or decline resub. I have directed your call straight to collections to handle your dispute. For future communication with our collections can be reached on ********** (This is free from a vodacom simcard) or email ********** They are open from. Weekdays 08:00 - 17:00 Saturday 08:00 - 13:00 Sunday 09:00 - 13:00

Regards, Jared Lawrence

Customer Care eService Team

On 2018/05/16 09:42 AM, Wesley , wrote: ********** 207089 No debt order Payment date is 26th FNB - ********** 1223

Regards Wesley

T: +27 ********** 08 C : ********** 862 **********

Nando's Bluff DT 201 Tara Road Hillside mall Bluff Durban South Africa www.nandos.com

From: ********** ********** Sent: 15 May 2018 07:20 PM To: Wesley ********** Subject: Vodacom Customer Care Reply - Authentication Response

Thank you for your email. Your reference number is: 003S~SCR4 Please note: This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.

Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.

Please reply to this email with these three bits of personal information: 1.ID number or Company Registration Number for corporate accounts 2.Debit order date 3.Bank name and account type Want to help yourself and skip the call-centre queue? Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below: • Support information for your device • Easy to understand FAQ's relevant to your query or service • Instructional video content Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.

Visit www.vodacom.co.za/help from your PC or cellphone.

Thank you, Vodacom Customer Care

Find out more about 31050 Keyword SMS options Contact Details

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Vodacom 2016

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Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be ********. If therefore you have received this e-mail in error, please notify the sender immediately and then delete it.

----- Original Message ----- From:Wesley ********** ********** Sent: Tuesday 15 May 2018 7:17:35 PM Subject: Billing Issues QC371450 Hi I am Mr. P Pillay account number QC371450 I am having problem my billing ever month , am being charged for failed debt order chargers , When I don’t even Have a debt order activate on my account I have being paying by Eft for the last three years . Now they have being debt order fees the last couple months . This not the first time Vodacom has over charged me , before this problem I have been over charged on handset fees. How do your accounts people work do check peoples accounts or they just sleeping on the job , I have call twice for the same problem and every time you are sorry . I want this problem resolved by tomorrow and will be waiting for a call. If I have no feedback with in 24hours of this mail , I will use social media to get quick Reponses. I have been with your guys for over 10 years and this is worsted serviced I have ever received. Regards MR P Pillay ********** 862