Poor Service and Unauthorized Charges by Vodacom

On the 18th of February, I received a call from a Vodacom representative offering me a migration. I repeatedly asked whether this migration would result in any additional costs, and I was assured multiple times that there would be no extra charges. However, when I received my invoice, I noticed an additional R600 charge.

On the 14th of March, I called Vodacom to log a query, requesting that they review the call recording and provide me with a copy, as I clearly recall asking about potential extra charges at least five times. Each time, the representative assured me there would be none. The consultant I spoke with, Pomzele Vele, informed me that I would receive feedback within 3–5 business days.

Despite multiple follow-ups, Vodacom has failed to provide any resolution. On the 26th of March, I contacted them again and was promised feedback by 16:00. When I followed up later, I was then told I would receive feedback by the 25th of March at 13:00. However, even by that time, I had received no response and had to call once again.

This is extremely poor service. I never agreed to any additional charges, yet I am now expected to pay an extra R600. This is completely unfair, and I demand a resolution. Vodacom needs to address this issue immediately and take accountability for misleading information provided by their representatives.